AI is often discussed in fraud as a weapon in the hands of criminals, but it is also giving counter-fraud teams a chance to fight back. At a recent Insurance Times webinar, hosted in association with Shift Technology, George Robbins (Shift Technology) and Nick Rawlings (Covéa Insurance) explored how agentic AI can end “swivel chairing” between systems, open up fraud detection in commercial and health lines, and raise the quality of investigator decision-making. They also look at where human accountability must remain and what the business case really rests on: cost avoidance rather than efficiency savings.