AI in action: Detecting a £20,000 fraud scheme eyes couldn’t catch

A commercial client in the UK received an insurance claim after someone fell into a motorway service station pothole, supported by four photos. Standard stuff.

Six months later, a second individual submitted a new claim for the exact same spot. Different name, different address, zero obvious connection to the first claimant.

To a human handler juggling hundreds of files, these looked like two completely separate incidents. But there was a hidden catch: the second claimant used the exact same four photos submitted half a year earlier.

The AI Difference

Expecting a handler to remember nondescript photos from six months ago is nearly impossible. Shift’s AI stepped in to bridge the gap:

• Visual Cross-Referencing: Instantly matched the images across historical claim files, ignoring different names and addresses.
• Instant Alert: Flagged the duplicate photos immediately so the client could launch an investigation.
• £20,000+ Saved: Repudiating both fraudulent claims protects the client's bottom line.

Fraudsters are getting smarter, but image-recognition tech catches what human eyes physically can't.