Working with Shift since 2016, AXA has extended the use of Shift's fraud detection solutions across several entities and lines of business (Motor, Workers' Compensation and Property Damage). In this video, Delphine Tschanz, Head of Digital Claims & Services at AXA, explains how automating the detection, prioritisation and routing of suspicious cases enables the insurer to optimise claims processing, control its combined ratio and improve the customer experience.
AXA is now expanding its programme by integrating other modules from Shift's portfolio, including Shift Claims and Risk Underwriting, taking an early adopter approach. This relationship of trust makes it possible to meet complex execution challenges and to integrate the most advanced AI technologies in a transparent and responsible way, creating lasting value for AXA's teams and policyholders.
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