Insurance Claims in the Age of Innovation

From the rise of IoT to developments in blockchain, there is massive potential to innovate the claims process. How will the industry realize the next-generation claims experience?

Panel discussion:

• Seamless, proactive and speedy: what service will customers come to expect?
• What is the current state of play in claims? Where do barriers to transformation remain?
• How will recent developments in AI unlock new capabilities?  How can they be fully realised?
• Preventing bias and reputational harm: how can insurers ensure fair outcomes for customers?
• From FNOL to greater personalisation: how can insurers tap into the full potential of IoT? 
• Blockchain and smart contracts: what are the possibilities for further transformation in claims?
• Keeping up with the rate of change: how can insurers bring every system into a cohesive whole?
• The claims model of the future: how can insurers unlock the power of data to deliver innovation?