Luke AI-native Claims Automation
Accelerate and Automate Claims Decisions with Confidence.
Luke delivers powerful claims capabilities built around Shift’s highly accurate AI decision engine.
- First, please confirm the type of damage. If it’s not correct you can always change it.
- Water damage
- Now, please confirm when it happened.
- It happened 22 August
- Where did it happen?
Fast, efficient claims processing and settlement is the greatest driver of customer satisfaction across all insurance categories.
Today’s policyholders expect easy, intuitive claims submission using their phone or computer. They also want transparent claim status throughout the process and fast settlement and payment of claims.
Luke makes it easy for insurers to offer this functionality and automate more claims with confidence — while defeating automation-related increases in claims fraud.
- For policyholders, Luke delivers:
Amazing customer experiences
Easy claim submission
A transparent claim review process
Fast, fair settlement of valid straightforward claims
- For insurers, Luke delivers:
Amazing customer experiences that contribute to improved retention
Full automation of many types of claims
Greater operational efficiency
Confidence that claims will be flagged for human review as needed
Fast, fair settlement of valid claims.
Claims Luke judges as complete, valid, and without evidence of fraud can often be automated. This means most insurers can immediately settle and pay out claims.
Shift Technology has already automated 60% of water damage claims
Accurate fraud detection is the key to automated claims decisions.
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