Luke has three main components:
- An intuitive, insurer-branded policyholder interface for claim submission
- Automated, AI-powered workflow
and claims processing
- A powerful AI claims decision engine with integrated Force fraud detection
Accelerate and Automate Claims Decisions with Confidence.
Luke delivers powerful claims capabilities built around Shift’s highly accurate AI decision engine.
Fast, efficient claims processing and settlement is the greatest driver of customer satisfaction across all insurance categories.
Today’s policyholders expect easy, intuitive claims submission using their phone or computer. They also want transparent claim status throughout the process and fast settlement and payment of claims.
Luke makes it easy for insurers to offer this functionality and automate more claims with confidence — while defeating automation-related increases in claims fraud.
Amazing customer experiences
Easy claim submission
A transparent claim review process
Fast, fair settlement of valid straightforward claims
Amazing customer experiences that contribute to improved retention
Full automation of many types of claims
Greater operational efficiency
Confidence that claims will be flagged for human review as needed
Claims Luke judges as complete, valid, and without evidence of fraud can often be automated. This means most insurers can immediately settle and pay out claims.
Shift Technology has already automated 60% of water damage claims
Subscribe to news and updates from Shift Technology.