Claims Document Decisions

Save Time, Increase Accuracy, and Accelerate Claims Settlement

Remove time and complexity from document processing while supporting straight through processing efforts

Download the Data Sheet

Claims handlers spend upwards of ⅓ of their time reviewing documents. Shift’s AI-based approach can help minimise this low value work.

Shift Claims Document Decisions is an AI-powered solution that analyses documents for relevant details and creates a contextual view of action items required to move the claim forward. Our models are specifically trained with insurance documents in mind, allowing it to process forms with accuracy matching or surpassing that of an experienced human claims adjuster.

Speed comprehensive document reviews

High accuracy, contextual document decisions

Improve operational efficiency and effectiveness

Work with industry experts

Streamline document analysis

Go beyond OCR using AI models trained to deliver contextual decisions at scale. Specialised artificial intelligence automatically ingests and interprets all claims documents, even handwritten notes or typewritten forms.

Timely and comprehensive alerts

Seamless integration

Contextual insight

Spend less time making manual claims decisions while focusing on the activities that can reduce loss costs. Shift analyses claims in detail to provide handlers with a holistic view of the claim.

Insurance data model

Internal and external data

Handler recommendations

Shift’s AI delivers actionable insights at a granular level of detail. This allows handlers to look at key decisions across the claim lifecycle and expedite outcomes for policyholders.

Speed cycle time

Embedded best practices

Dedicated customer success team

Each client has an assigned customer success expert with direct claims experience who are at the forefront of AI detection in Insurance.

200+ data scientists

AI & UI updates

INFOGRAPHIC: THE INSURANCE LIFECYCLE AND WHERE AI CAN HELP

A visual representation of how AI helps the detection of bad actors and accelerates customer journeys.

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Customer Success Stories

Increased Claims Straight Through Processing

“We believe that our work with Shift will help us create an automated claims process that is fast and efficient, while at the same time making it easier for claims professionals to spend time with those clients who may need a little more attention.”

Operations Vice President

Spanish P&C Insurer

84% of Claims Handled via Digital Channels

“We partnered with Shift Technology because we want to maximise our customers’ satisfaction, by offering them an alternative pathway that is fast, smooth, straightforward and suits the new digital habits of consumers.”

Head of Non-Life and Managing Director

Leading French P&C Insurer