Solving The Customer Claims Experience Puzzle

The moment of truth for any insurance company is the claims process.  How an insurer handles its customer at the time of loss is telling. Irrespective of whether the loss is a major catastrophe or a simple lost baggage claim….

July 23, 2019
By Stuart Rose

Can You Dig It?

Recently, the Shift team headed to Austin, TX to participate in DigIn 2019. Billed as the event to present the “Digital Future of Insurance,” the conference offered attendees a look at how technology could improve processes, support the development of…

June 11, 2019
By Rob Morton

How Does FORCE Stack Up in Celent’s Fraud Detection Vendor Spectrum?

Celent is a highly respected industry analyst firm covering the insurance and financial services space. Their stated purpose is to provide independent and informed analysis to help their clients make better decisions about technology implementations. In this context, Shift is…

June 7, 2019
By Rob Morton

How AI can transform the insurance industry

Another fraud detection solution that makes use of AI is Force, a product that can analyse massive amounts of data gathered from multiple sources. The AI uses this data to determine a so-called “fraud score” for each insurance claim, with…

May 22, 2019
By e27